Frequently asked questions

Will the Pandemic affect my order?


We are committed to do everything in our power to get your order to you in a timely manner.




Can I make a custom order?


Yes! We take custom orders, please contact us and let us know what you have in mind. Please note, there are no refunds for custom orders.




Do I need to gave an account to buy something from Lazuli Artisan


No. However, having an account will help you keep track of your orders and it will help us find the best products that fit your needs.




Are there any chemicals in your products?


Our soaps and salves are made with the highest standards we do not use synthetic ingredients and we certainly do not use non-sustainable Palm Oil. Even though the FDA does not require disclosure of ingredients, you will find the ingredients clearly stated on the Ingredients page on this website as well as on the description of each product listing, and on the product label. We make sure to use junk free ingredients and try to use organic ingredients as much as possible. Our Palm Oil is procured only from vendors that are members of RSPO - Roundtable on Sustainable Palm Oil. To learn more about RSPO please go to rspo.org. Our soaps are made with 100% pure essential oils, we also use 100% phthalate free fragrance oils. The clays and mica we use to color our products are skin safe FDA approved for soap making use. Cruelty free vegan products are available. In addition, we make every effort to ensure our products are environmentally conscious.




Where is my order?


Your order is on it's way! Please contact us anytime for the latest update on your order. We hope to provide shipping tracking information soon; however, in the meantime we are happy to keep you appraised on the status of your order.




How much does shipping cost?


Domestic Shipping with in the US Standard Ground shipping is free with soap & jewelry orders of $50 or more and pottery orders of $100 or more. For orders of less than $50, shipping costs will vary based on the weight of your order and your mail postal code. Second-day air and Overnight shipping are available for an additional fee. Alaska, Hawaii, Puerto Rico, and USVI We are working on improving the shipping costs; in the mean time shipping costs will vary depending on the weight and postal code. Do you ship to countries outside the US? At the moment we do not offer shipping to countries outside the United States.




Do you offer any discounts?


When you buy five bars of soap or more you get a random 3-5oz soap FREE! Free shipping for Soap & Jewelry orders of $50 or more





Join our e-Mail list

Keep up to date on new products, sales, and events.